Help
Support
Support for Statuswatch is by email, in English or German.
When you can expect an answer
Requests that stop the app working are answered within 24 hours. Everything else is answered within five working days. Support covers the current version.
What helps us help you
- The key of a work item, or the title of a Confluence page, where you see the problem. We cannot open it, but it lets you find it again when we ask.
- The exact words of any warning the app shows. Every warning names the one thing that could not be read.
- Whether working hours are switched on for the project, and its time zone.
Please do not send work item content, exports or screenshots that show personal data. We never need them, and we have no access to your site.
Before you write
Troubleshooting covers calendar time where you expected working hours, a duration that does not move, and a panel that shows nothing. The frequently asked questions cover what is counted, what it costs and where the data lives.
Security reports
How to report a vulnerability is described on the security page.